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I am only a customer not a tech savvy individual. So ignoring that for the moment, the file to download is euw2.14.20a-update.zip which I have already uploaded, unzipped, tried to install and when run it cancels out as previously described. You refer me to a web page which refers to a 5D Mk II whilst I have already stated I have a 7D Mk II. Please reply with the results, we will be glad to help you further.

Run it (double click or right mouse click “Merge”), confirm it. Save file as CanonPreInstall.reg, you can as well save as *.txt and then rename, be sure you have option to see extension turned on. Pick to save as All Files from drop down (*.*). How to back up and restore the registry in Windows. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Note : This section, method, or task contains steps that tell you how to modify [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\PhotoStitch Or if it doesn’t work follow modifications that you need to do: If you have done already Windows Registry for older Updater you can download just new EOS Utility (current 2.13.40) and run install, Go to official canon site, find your camera and Download EOS Digital Solution Disk Software locatedĭescription: EOS Digital Solution Disk Software” is a software suite containing the applications “Digital Photo Professional”, “EOS Utility” and “Picture Style Editor”, dedicated for users who cannot use the bundled CD to install the suite to the PC.Ģ. Please follow the below link to troubleshoot with the issue:ġ. Thank you for the response and keeping the status updated.

Īt a loss how to retrieve photos and re-name them ? PC stalls sometimes with dead mouse, have to restart. Have not installed any other programs that would upset the situation.

Try Utility 2 as alternative, same problem. I connect cable and switch on camera, Utility 3 opens for photos to be tagged and transferred.Īt the weekend connect and switch on camera, Front screen of EOS Utility 3 is displayed and a fraction of a second later another text box says must close due to some problem. I already had EOS Utility 2 installed from previous camera I have installed the latest software supplied by CANON for transferring photographs to the desktop, namely EOS Utility 3.

Windows 10 has been installed recently and these problems have followed ? I have a Dell Desktop Intel(R) Core(TM)2 Quad CPU Q9300 2.50GHz with 4GB RAM